Karina Moser, MA, RVT
Office Manager, Charlotte Street Animal Hospital
“Prior to her team meeting, our lead assistant created a laminated opportunity tree that she is using as a collaboration tool with the assistant team. Their meeting yesterday was one of the most energized, positive meetings I've ever seen with that team. Great discussion emerged surrounding a communication challenge they've been experiencing!” I believe the overall hospital is feeling a REAL difference as a consequence of this training!”
Dr. Jennifer HitchcockÂ
Retired Member of the Senior Executive Service, U.S. GovernmentÂ
"Using the Conversations Worth Having practices allowed me to build trust and facilitate collaboration and innovation in otherwise contrarian teams. I was given an almost impossible deadline and a team of folks from agencies that had competing priorities. These were strong minded individuals who would fight over their point of view, and they were skeptical of me as a leader with a different background. We had things to figure out fast, and I needed this team to come together. I approached the team with generative questions to create dialogue instead of arguments. It worked; we gelled quickly. Focusing on the desired outcome, instead of the issue, and asking generative questions supported rapid innovation. We completed the assignment on time, with many of our options being implemented. I do not believe this would have happened without conversations worth having.”Â
Elle Finnegan, MSPOD
Professional Development Training Coordinator, NH Hospital
“We surveyed our 800+ clinical and non-clinical staff about the greatest interpersonal learning need. Improved communication was #1. In response, we launched the life-giving CWH curriculum, and the response has been exceptional! Those who have been through the program have reported this is improving organizational culture and success! We are working together to create a new organizational paradigm where innovation in communication is at the heart of every interaction we have – with ourselves, colleagues, patients, and visitors, alike.”
